Role of SBA:.

•  Support efforts related to recruiting, Training and mentoring to agent.
•  Develop, revise and update policies and procedures as necessary.
•  Provide support and advice to internal stakeholders on a range of product policies and processes to make them professional.
•  Provide periodical training to all agents and create team spirit among them.
•  Conduct regular, standing meetings with customer executives and internal business partners
•  Maintain in-depth knowledge of assigned business unit (Branch Office), Divisional Unit, their goals, and key milestones.
•  Work with team as business leader and create structured team and aligned to goal and achieve it.
•  Partner with leaders to develop people strategies to further their business objectives.
• Design effecting Training program for agents towards new business and help them to maintain customer relations effectively.
• Implementing and monitoring self-appraisal schemes.
•  SBA as leaders to develop Agent strategies to further their business objectives.
•  Serve as last point of contact for customer relationship management.

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